Frequently Asked Questions
First ensure you have added them correctly as your students. They should be invited via the ‘Manage Team’ panel on the dashboard, which will allow you to monitor their Sound Infusion accounts and projects; do not direct students to sign up for individual accounts themselves. Using spaces in the username is also not recommended as this can cause issues sometimes (e.g. instead of John Boyle, try to use alternatives like John-Boyle or John.Boyle@Example.net).
You can also try signing in with one of the students’ account on your system to see if there is any authentication problem in using those credentials.
Sound Infusion differs from other similar digital audio workstation (DAW) tools (e.g. Garage Band) in that it is purely browser-based. It does not require any installation, instead running on the cloud and continuously drawing resources such as sound files from our servers via the internet – unlike most DAW programs which are able to interact directly with your device’s physical resources such as its RAM and CPU.
In short, Sound Infusion being web-based has a lot of benefits; by removing the need for installation it is extra secure, convenient, and portable. But conversely this also means that the quality of its performance relies heavily on the internet. If you’re really struggling with lag, try reducing your bandwidth consumption by closing unnecessary tabs and pausing any background downloads.
First, try to rule out any common reasons for error. Does your school have a strong firewall that is blocking access to the website? Do you have an excessive number of tabs open in your browser that may be causing the app to crash? You may also want to try getting in touch with your school’s IT department just in case they are able to help.
If you’ve tried all the above to no avail, please contact us at firstname.lastname@example.org with a detailed description of the issues you’re experiencing and we’ll get back to you ASAP!